It’s no secret that the F&B trade has taken a critical hit through the Covid-19 pandemic.
As extra F&B companies pivot on-line to deal with the dipping gross sales, older hawkers are at a drawback as they wrestle to adapt to a number of on-line supply platforms.
To assist our native hawkers tide by way of these troublesome occasions, SG Collectively Alliance for Motion (AfA) – On-line Ordering for Hawkers has introduced two pilot applications.
By the tip of this yr, varied supply platforms will probably be taking part beneath a typical acquirer mannequin program. The pilot will cowl 400 stalls throughout 14 hawker centres in Singapore.
Below this scheme, customers could have the choice to combine and match meals objects throughout stalls for bundle orders, that are put collectively by centralised hawker captains who will interface with the hawkers straight.
Below this mannequin, WhyQ — the frequent acquirer for hawkers — will use its current relationships with hawker stalls to onboard them onto Deliveroo, FoodPanda and Seize, resembling importing their menus onto the platforms.
Hawkers could have easy accessibility to all prospects of taking part on-line ordering platforms and can benefit from the comfort of an built-in interface to obtain and handle orders from all platforms.
Orders will probably be obtained both by way of a single gadget, or on-site Hawker Captains at every hawker centre who will probably be tasked to put and coordinate orders.
WhyQ will handle transactions and funds to hawkers, with same-day funds and no commissions charged to hawkers. Customers can entry a wider number of hawker stalls by way of their most well-liked on-line ordering platform.
One of the best half is that hawkers is not going to be charged fee charges or onboarding charges.
Extra digital assist for hawkers
Along with the frequent acquirer program, the Nationwide Setting Company (NEA) has arrange a Digital Help for Hawkers (DSH) to develop a set of finest practices for hawkers.
The NEA and SG Digital Workplace (SDO) launched an consciousness and schooling marketing campaign to assist stallholders perceive tips on how to complement bodily transactions with on-line ordering choices.
Between June and September, SDO Digital Ambassadors has engaged 5,500 hawkers.
Hawkers will get additional focused assist to assist them profit from going surfing, with new initiatives by the SG Collectively Alliance for Motion (AfA) – On-line Ordering for Hawkers.
This consists of making a Fb web page for every centre, facilitating group group buys by way of the Fb web page and organising tie-ups with organisations to make bulk meal orders.
This group will present assist to assist much less digitally savvy hawkers enhance their on-line presence. In the meantime, the DSH group will present peer assist to assist much less digitally savvy hawkers embrace digital alternatives.
Up to now, 30 hawker centres have expressed curiosity in piloting this initiative from October to December 2021.
VP Label places collectively all the most effective native merchandise so that you can uncover in a single place. Be part of us in supporting homegrown Singaporean manufacturers:
Featured Picture Credit score: IMDA / WhyQ
Additionally Learn: Rent, salaries, Covid-19 testing: How F&B bosses are coping with restrictions