Everybody at Vulcan Publish Malaysia has been largely WFH for over a yr (with a short return to the workplace from June to October 2020), and it’s now the norm for a lot of different firms with workforces that may function remotely.
Commission Factory, an internet online affiliate marketing community based mostly in Australia, is a type of firms. However other than encouraging distant working, they’ve additionally been piloting a 4-day work week since December 2020 of their Malaysian workplace.
In response to them, they’ve seen a 200% income enhance in Q1 2021 since introducing this new working tradition, alongside reviews of a happier workforce.
The 4-day work week is nothing new, with reviews of some firms world wide choosing it up round 2019 after Microsoft Japan announced it might be working towards it. Nevertheless, we haven’t seen this pattern a lot in Malaysia thus far.
So, how is Fee Manufacturing facility doing it, and is it replicable by different Malaysian firms?
1. It’s Not A Compressed Schedule
One of many cons that’s generally introduced up on the point out of a 4-day work week is that 5 days of labor is compressed into solely 4 days’ time.
This might result in workers being overworked. To keep away from that, Emily, Advertising Supervisor of Fee Manufacturing facility informed Vulcan Publish that their 4-day work week as an alternative means 28 hours of labor over 4 days (versus 35 hours of labor in the identical length).
However then doesn’t this imply that much less work is finished general? Effectively, maybe not, as a result of on common, it’s been discovered that workers can waste 1-3 hours in an 8-hour work day (lunch and breaks excluded). So, it’s doable that work might be carried out in much less time by chopping out these additional, wasted hours.
2. Workers Can Select Their Personal Off Day
“We don’t repair the times, however we do rotate the times workers have off between the totally different groups, as most need Monday or Friday off. We now have a rota to make sure that everybody will get a Friday or Monday off,” Emily stated.
She added, “All assigned days are signed off by the group leads and up to date in our Groups Schedule to offer visibility, and we now have a buddy system when a person is away in order that one of many different group members can cowl them for his or her day.”
The depart construction at Fee Manufacturing facility additionally stays the identical, as if workers labored 5 days every week. On the similar time, Fee Manufacturing facility made certain to stress to workers that this transfer wouldn’t imply a discount in pay.
3. Giving Staff The Proper Instruments
To facilitate their new work tradition, Fee Manufacturing facility makes use of challenge administration instruments like Asana and Microsoft Planner to assign work and enhance transparency and visibility, a transfer that additionally grew to become frequent with the WFH and distant working tradition.
On the similar time, the group constructed an inside information hub that included Zoom recordings of conferences for workers to observe and catch up, and are continuously discovering extra assets to assist them.
4. Maintaining Up Well timed And Streamlined Communication
At Fee Manufacturing facility, the groups aren’t solely coping with a 4-day work week. The corporate has groups in 15 international locations, so time zones are one other problem to think about.
Emily gave an instance of how they’re dealing with this. “To make this simpler throughout the Advertiser group, for instance, we use Microsoft Shifts, this permits for group members to know who’s in every day, and permits the group member to repeat in one other member to cowl a sure exercise or job.”
“That is in all probability essentially the most difficult, to make sure duties are accomplished by others when an individual is out for a consumer. We’re trialing Groups and Asana to beat this and, the place doable, automate processes throughout the corporate.”
5. Slicing Out Inefficiencies In Duties
As a result of the groups aren’t doing 5 days’ value of labor in every week, they wanted to search out methods to make use of the time they’ve extra effectively.
In developing with options, they streamlined their ticketing system for his or her product group, lowered assembly occasions from 1 hour to half-hour as a normal rule, and keep away from double dealing with on duties.
Emily defined that the latter meant that one particular person would signify every group being current at a gathering as an alternative of the entire group being there.
6. Informing Shoppers Of The New Working Tradition
For firms who serve shoppers, it may well appear tough to implement the rest apart from the usual 9-5, 5 days every week work tradition. To not point out, some shoppers might be demanding, even on an organization’s off days.
Emily stated that Fee Manufacturing facility made their shift very clear to their shoppers whereas additionally reassuring them. “We knowledgeable our shoppers with a video from our CEO explaining that this didn’t imply a discount in service in addition to within the common catch ups and scheduled conferences held with shoppers straight.”
To maintain up the standard of service, Fee Manufacturing facility’s groups as an alternative needed to construction themselves and improve their service by enhancing inside collaboration.
To date, this technique has labored nicely, as Emily shared that a few of their very own shoppers have even reached out to group straight to hunt help in introducing related initiatives themselves.
After all, workers might be happier and normally, 4-day work weeks are touted to enhance worker productiveness and effectivity, however there have to be correct measurables in place.
For its gross sales group, Fee Manufacturing facility measures what number of assembly requests are despatched to contacts, what number of gross sales conferences and pitches are being facilitated by the group, and extra importantly, what number of gross sales and the way a lot income is being delivered, and extra.
Emily shared that trying again on these metrics after introducing the 4-day work week, they’ve seen that targets for all areas greater than doubled YoY, regardless of the discount in working hours.
From what I can see, whereas this work tradition shift is important, it’s not as daunting because it appears. Some Malaysian firms could not be capable to pull it off with the very same methods, however trial and error can result in higher suited options. In spite of everything, Fee Manufacturing facility acknowledges that it’s additionally nonetheless early days for them, and that there’ll all the time be enhancements to make.
Will we be seeing extra firms practise 4-day work weeks then? Possibly not in a surge, however with a big chunk of the working inhabitants now extra accustomed to distant working and WFH, it’s doable we’ll see this idea ultimately develop on us.
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Featured Picture Credit score: Fee Manufacturing facility